Plan or opportunity
Based on skills and knowledge be patient, they come along. Reevaluate business every 3 to 6 months make changes. Discuss accountant

Action not meetings:
Meeting ego driven and people don’t listen save the time.

Encourage truth from Staff
You want help use staff of course if ask pay rise probably not right ones. My dad told me only 2 in 5 work and he was part working class.

Brush off some feedback ask yourself was that good idea for all or just for that staff member.

Customers need service but don’t allow them to dictate
Customers are like friends, treat them that way but don’t let them dominate, lost biggest customer first week because treated me badly and I stood up to him.

Turn up
Every day no matter what

Hit regulators and intruders hard
Don’t help them, run blocks engage solicitor there time wasters make sure keep training up keep good systems. Comply demands.

Price costs plus 50 percent
Ron Whatmore client summed it up well “ I don’t get out bed go broke”, never underquote on job

Delegate and protect time
Have one minute policy on phone make sure screen get people make phone appointment it’s still use of your time. Don’t do business on email unless lots distance and give people who use email lot a warning not to email you make appointment. Your time vital and people try take it. Start early finish early. Family can be interrupters too.

Hire staff attitude not qualification
Qualification can hide rotten attitude make sure person listens and is stable rest can be built on training the key treat staff well pay market rates if perform give them fuel cards and cars. Money doesn’t make them happy.

Create a fun culture